CLAIMS
Make a claim anytime – 24 hours / 7 days a week
General Claims
To initiate an insurance claim, reach out to our office via phone or email. We will collaborate with you to expedite the claim process. For a hassle and prompt claim, ensure to furnish us or the insurer with comprehensive details.
For Ease of Lodgement
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Have the following information ready before contacting our claims team:
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Policy Number and Insured’s Name
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Loss Date
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Loss Time
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Loss Description (including cause and extent of damage)
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Situation of Loss
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GST Details (for example ABN & ITC %)
Please provide the contact information of all parties involved in the incident, including their name, current address, vehicle registration details, phone number, and insurance details if available.
Additionally, please provide any letters, notices, or court documents related to the incident, as well as the incident number for any claims related to theft, attempted theft, vandalism, or malicious.
To assist with the claims process, please take photos of any damage to your property and keep any damaged items for inspection by the insurer if necessary.
If possible, please also provide proof of purchase for each item being claimed, such as a receipt, invoice, bank/credit card statement, photo of the item, or manual.
DO NOT AUTHORISE REPAIRS YOURSELF!
Loss Type | Supporting Documents Required |
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Accidental Damage | Damage Report/Photos/Replacement Quote
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Lost/Stolen | Original receipts/Replacement Quote/Police Event Number for theft claims |
Fusion/Motor Burnout | Age of item. Original receipt if available/Replacement cost/Age of Item |
Glass Breakage | Replacement/Repair Quotes and/or invoices
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